Process & Payment Advisor

As a Process & Payment Advisor, you'll be responsible for processing pre-paid funeral plans from receipt of an application to activation of the plan. You'll take personal accountability for the plan throughout the process, allocate the plan to a funeral director where applicable and deal with any complications with the plan. You'll schedule and take payments from plan holders, respond to calls relating to plans and report on the status of plans.

We're looking for dedicated and proactive individuals to join us. The successful candidates will demonstrate a customer-focused approach and will be expected to take initiative, make decisions and work collaboratively with others. The individuals will have a proven ability to solve problems, be adaptable and possess excellent communication skills.

Salary: £23,520

Benefits: Health cash plan, £500 flexible benefits allowance, 6% employer pension contribution, annual bonus scheme and many more!

We're on an exciting growth and transformation journey and want you to be part of it!

It's an exciting time to join us. Over the next 12 months and beyond, we have an ambitious growth strategy. We're modernising our systems and processes and reviewing how we position ourselves in the market.

What's in it for you?

Our head office is in Glasgow City Centre however we understand the importance of work life balance and believe that flexibility is key. We want to support our colleagues to do their best work, have a good work life balance and work flexibly whilst staying connected and getting the job done. Our focus is on delivering exceptional service to our customers and achieving our business objectives-regardless of location.

Along with flexibility, we offer lots of perks and benefits including a health cash plan, flexible benefits allowance, on-site masseuse and yoga classes, Employee Assistance Programme and mental health first aid, enhanced family friendly leave, 6% employer pension and retail discounts.

What you'll be doing