THALES are looking to recruit a passionate & driven Product Support Analyst to play a key role in supporting the wider Product Support Teams managing Customer returns within the business. You will interface with Service Delivery Managers and Product Support Engineers to analyse trends in Customer Returns, both within and out with warranty period. By maximising your strong IT skills and utilising existing and future digital operations dashboards to best analysis the data available, to drive management decisions in support of on-time delivery, sales order back log, average days late, revenue and EBIT targets related to Customer returns.,

• Develop the Services scorecard to provide management information from the various data sources.
• Support weekly and monthly reporting cycles to the Head of Function.
• Liaise with functional team members and other internal stakeholders to support the drive to improve turnaround time of Customer returns.
• Support the Head of Function in preparing and managing the process governess at the prescribed intervals.
  
  Data Analysis Skills: Proficient in analysing data to identify trends and patterns in customer returns, leveraging statistical methods and tools.
• Strong IT Skills: To enable you to extract and interpret return data, particularly regarding warranty periods.
• Reporting and Presentation Skills: Ability to develop and present comprehensive scorecards and reports that provide meaningful insights to management.
• Cross-Functional Collaboration: Strong communication and interpersonal skills to liaise effectively with functional team members and stakeholders.
• Problem-Solving Skills: Adept at identifying operational challenges and proposing solutions to improve the turnaround time for customer returns.
• Attention to Detail: Strong focus on accuracy and detail in data handling and reporting, ensuring reliable information is presented.
• Time Management: Ability to manage multiple reporting cycles and tasks while meeting deadlines effectively.
  
  Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions., At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

On offer is a competitive salary and benefits package, which includes;
• Half day every Friday
• Opportunities for Hybrid Working
• Pension Scheme
• 28 days annual leave (Plus Bank Holidays)
• Life Cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
What will you deliver?
• Analysing Customer returns for any trends and patterns.
• Utilising business systems to provide a measure of the number of returns within and out with the warranty period.