Product Support Engineer

As a Product Support Engineer, you will be the first point of contact for post-design technical queries supporting our colleagues within Industry and our Customers. A key aspect of the role is to work with Systems Engineering to identify and transfer the suitable work packages from Systems Engineering to Product Support Engineering., The role will include the following activities:

• Provide technical direction to the wider team to ensure that technical challenges/risks are being mitigated, providing support where require
• Engage with a multi-disciplinary team across the project (systems, mechanical, software, safety, etc) to develop an optimum solution
• Identify product support work packages and smoothly transition them from Systems Engineering to Product Support Engineering
• Support the generation of bids and estimates in the product support arena
• Monitor progress of work against cost, schedule and performance
• Contribute to the development of the wider team, eg. developing junior members of staff, proposing and implementing improvements and reviewing the work of peers
• Lead or participate in fault-finding activities, technical investigations, reviews and improvement projects
• Liaising with the Service Delivery Manager to understand the needs of our Customer.
  
  Are you looking for a new challenge? Would you like an opportunity to develop your technical and leadership skills in a close-knit, dynamic team environment?, Experience in the entire product lifecycle from bid/concept through to system integration/qualification and support.
• Contribution to defining policies and guidelines for your business unit or department
• Prior experience of working on complex engineering systems supporting installed equipment., To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.
  
  Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions., Thales OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking an experienced product support engineer who can apply their knowledge and skills to support our Customers and our equipment., At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.