Production Support Analyst

As a Production Support Analyst you will have a proven track record of supporting and maintaining key business applications. This particular role will involve supporting a number of business critical database applications, troubleshooting and determining the appropriate course of action to resolve incidents with minimal disruption and impact. Main Features of the role: The ideal candidates will work as part of a team to deliver against set service level agreements. Responsibilities will include:

• Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements
• Interfacing with the customer during the investigation/resolution of incidents
• Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems
• Responding to any customer work requests
• Performing daily preventative maintenance checks to detect/resolve issues before they impact the business
• Develop and release solutions to identified application defects
• Provide system advice to the customer
• Supporting the customer business cycles
• Working to agreed shift participation
  
  Industry experience within similar roles, with knowledge of incident management processes
• 3+ years technical expertise developing/supporting critical high volume Java based applications
• Good communication skills - both written and verbal
• Analytical approach
• Team Player
• Development or support experience using Oracle technology stack (e.g. SQL, PL/SQL, Oracle, Oracle Forms/Reports)
• Java technologies (eg. JPA, Spring, Hibernate, Jboss, Nexus, Drools, Javascript, Angular JS, Jenkins)
Desirable Skills:
• Experience working under pressure in order to meet agreed SLAs
• Knowledge of Linux/Unix scripting
  
  Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities. Learn more on Advancing what matters, We are an organization that manages the MF systems of major companies in the UK, maintaining a high level of customer satisfaction. The operations team consists of both onshore and offshore members, working in an integrated and agile manner on a day-to-day basis. We are looking for an architect who will play an important role as part of this successful team and take an active role in leading the organization., Here at Atos, diversity and inclusion are embedded in our DNA. Our Mission Statement is to support goals of Atos by providing services that promote a work environment that is characterised by fair treatment of staff, open and positive communication, personal accountability, trust and mutual respect, and you can Read more about our commitment to a fair work environment for all. Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements. As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview, and we are committed to making reasonable adjustments to the application and assessment process. If you would like to discuss this, please contact us via UK-Recruitment-Support@atos.net. Choose your future. Choose Atos. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here