Program Manager

The role As a Program Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization. You will own the day-to-day project management of multiple deployments running simultaneously. Your goal is to manage project scope and ensure deployments are completed on time and within budget. You will report to our regional Director.,

• Identify and understand project risks, coordinate with respective teams as applicable to reduce and resolve
• Communicate and influence on project delivery
• Oversee the planning, tracking and completion of all project tasks throughout the customer or partner onboarding process
• Develop and oversee the project schedule and lead regular onboarding meetings
• Document, coordinate and monitor progress of customer or partner, including ensuring all requirements are met
• Coordinate internal resources; Guide project to release on time with high quality
• Coordinate client training; help customers or partner understand product features and benefits
• Transition customer or partner from sales to customer success or business development
• Manage dependencies both within the company for multiple projects running simultaneously
• Translate relevant, applicable information to be clear by multiple audiences (project-level resources to executives)
• Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  
  Proficient in project management
• Strong technical understanding of software systems at scale
• Knowledge of Agile framework (i.e. Scrum, Kanban) and understanding of software development life cycle models and traditional project management principles and practices
• Knowledge of project tracking, source control, repository management systems (e.g. JIRA, Confluence, Bitbucket, SonarQube, etc)
• Certified PMP, Scrum Master (SCM) or equivalent; SAFe knowledge
  
  We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers:
• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.