Programme Administrator Apprentice

The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.

Our work is customer service focused and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.

The role

You will be providing effective administrative support to a variety of grant and loan programmes.

You will need to follow defined processes to ensure accurate information and reports are provided to internal and external stakeholders.

You will complete various administrative tasks in order to support customers taking advantage of government schemes.

What you'll do

Check the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
Contact customers as required via email/letter/telephone to resolve any issues.
Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.
Maintenance and updating of the relevant databases and spreadsheets.
Processing postal applications and other customer information sent to our Edinburgh office.
What you'll bring

Good IT skills (Microsoft Office suite, Internet, use of databases).
Demonstrated ability of working in a team support role.
Excellent organisational skills. Ability to prioritise tasks within a demanding environment.
A proven track record in delivering excellent customer service.
Strong interpersonal skills and written skills.
Excellent attention to detail, alongside excellent numerical skills.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.