Property Manager

Lead a team of around 20 development managers developing a high performance culture
- Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
- Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
- You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
- You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
- Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
- Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
- Conduct regular reviews with customers to ensure a fully transparent approach to the property's financial position, planning for future spending with minimal impact.

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI's. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard. You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people, driving performance, and ultimately delivering the highest level of service for
our residents.

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Our customers deserve the best and the same applies to our people. We'll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.