Property Manager Support (Greenock)

Are you well organised?

Can you communicate effectively?

Would you like to work for a growing, market leading business?

If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Greenock Office.

This position has responsibility for supporting the Regional Associate Director and his portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.

With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.

Main responsibilities:

1. Customer Experience/Engagement

· Responsible for the delivery of the ‘Newton Way’ customer excellence charter

· Building and maintaining relationships with both customers and contractors

· Responsible for processing and distributing regular customer communications

2. Administration co-ordination

· Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers

· Responsible for the management, movement and recording of property keys

· Assist property managers with administration elements of customer insurance claims

· Assisting with the preparation and distribution of quarterly customer invoices

· Responsible for processing property sales

3. Record Keeping

· Ensuring customer records are kept accurately and up to date

· Monitoring and maintaining both personal and shared mailboxes

4. KPI's

· Customer satisfaction (complaints % and survey/interviews)

· Customer response times (% delivery vs target)

Specific skills, capabilities & requirements:

· Previous experience in a customer service-based role

· Strong communicator

· Ability to work well as part of a team

· Proficient using Office 365

· Ability to work to targets

· Works well under pressure

· Previous experience using a CRM based system is preferable, but not essential

Rewards and perks:

• Group Life Insurance
• Employee Loan Scheme
• Pension Scheme, including salary sacrifice enhanced pension scheme.
• Annual profit-sharing bonus
• Fully paid staff lunch once a month
• Hour back vouchers
• Extra 15 minutes for lunch when it's warm and sunny
• Complimentary birthday off
• Free breakfast roll and 12.30pm finish on Bank Holiday weekends
• In-house coffee machine
• Additional complimentary festive leave
• Hybrid working available after passing probation period
• Group challenges throughout the year with prizes up for grabs!
• Enhanced parental leave (maternity, paternity, adoption leave)
• Sick Pay
• Holiday accrual scheme
• Bereavement leave