Quality Assurance and Administration Lead

The role of Quality Assurance and Administration Lead is to assist the wider Dispute Resolution & Litigation team in Scotland. Primary responsibilities are (1) to assist with internal and external compliance oversight requirements and (2) internal management and supervision of a team of Admin Assistants. The role involves ensuring that team objectives and KPIs are met, and providing efficient administrative support to the Dispute Resolution and Litigation Team by leading, encouraging and motivating the department's Admin Support Team. We welcome applications from individuals who may not have all the necessary skill sets or experience as full training will be provided to the successful applicant. What we are looking for is an ambitious individual who may have administrative or audit/compliance experience. Someone who is now looking to take a step up in their career and learn new skills. This role may involve a combination of the following technical and/or supervisory responsibilities, the list is not exhausted:- Main responsibilities Quality Assurance and Compliance:

• To complete quality checks on work completed by the wider department to ensure that internal and external requirements are being met. To include file and call auditing
• To assist the department to complete and respond to client audits.
• To ensure policy and procedure documents are maintained.
• To maintain compliance records
• Supporting managers with the delivery of training on client standards
Supervision
• To lead and manage a team of Admin Assistants, ensuring internal and client KPIs are met to high standard
• Providing supervision, 1-2-1s and PDRs as appropriate for your team
• Review your team structure, procedures and environment to maximise efficiencies
• Identify and deliver appropriate training to team members
• Assisting the wider department with client requests and queries
• Day to day supervision of team members to include holiday and absence management.
• Manage workloads for the team, including telephony
• Assist in the production and submission of management information internally and to clients
• Review recruitment requirements and undertake the recruitment process as appropriate
• Deal with first stage performance and disciplinary issues within the Admin Support Team
General responsibilities
• Supporting the Team Managers and senior managers in providing litigation services
• To be familiar with and follow the Unit's policies, procedures and processes
• Comply with all of the firm's policies and all regulatory requirements
• Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
• Be responsible and accountable for your workload including meeting internal and client SLA requirements
• Recognise any potential issues in cases and refer these appropriately
• Attend and complete any training in a timely manner
• Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.
• Liaise with other internal teams as appropriate
• Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
• Support the Unit with marketing initiatives when required and collating management information.
• Assisting the department with any other administrative tasks as directed by your line manager.
  
  You will need the following skills and experience:-
• IT literate with experience of using Word, Excel and the internet
• Good written, numeracy and oral communication skills
• Accuracy and attention to detail
• Ability to prioritise, be organised and efficient
• Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach
• Confidence to challenge current practices and processes and influence senior management
Performance Standard
• Act at all times in accordance with the DevelopABLE criteria
• Lead by example
• Treat your colleagues, clients and their customers and third parties with respect
  
  Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm., Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
  
  We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.
To discover more about our benefits, please visit: Benefits Package