Quality Assurance Analyst

Conducting quality check, reporting and support the Team and Leader in order to provide the first class service to the Clients. The main purpose of the role is continuous service delivery, quality improvement in order to provide the Clients with the first class screening services.,

• Perform quality control audits to make sure the background screening process was conducted in line with the Client's requirements and HireRight's high quality standards as well as SOPs;
• Compare findings with company standards and Clients` SLAs/guidelines to make sure the Clients receive the reports tailored to their needs;
• Run regular monitoring QC errors to identify trends and find the areas for improvement that need to be discussed with Seniors and/or TLs;
• Special care about TAT for sub-requests; as many as possible sub-request must be delivered within the agreed TAT;
• Minimize the number of QC errors and follow "0 errors" approach by fixing simple mistakes/proposing process changes/highlighting issues with the processes;
• Highlight to Senior QC Officer/TL all inconsistencies in SOPs, procedures etc. once noticed;
• Utilize all available communication channels (including team meetings) to stay up to date with procedures and processes;
• Collaboration with all HireRight Departments with special focus on Operations;
• Participation in Quality improvement projects and programmes
• May be asked to do other ad-hoc, job related duties;
• Respect and adhere the company's Core 4 values.
  
  High School diploma
• Minimum 1 year experience working on HireRight platforms; very good knowledge of standard operating processes and procedures;
• Participation in projects and initiatives.
• Must have expert knowledge of screening techniques, system features and Clients' requirements;
• Ability to professionally communicate with internal customers';
• Ability to adjust quickly to changing business circumstances;
• Ability to work independently and make decisions under time pressure;
• Ability to patiently explain complex issues and respond to various queries.
  
  HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.