Quality Assurance Manager

About Ashurst

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.

Department/Role overview

The Quality Assurance Manager leads the development, implementation, and improvement of the company's assurance programs, ensuring compliance with ISO standards, regulatory requirements, and company policies. The role emphasises fostering a culture of quality, efficiency, and continuous improvement. The ideal candidate will possess strong leadership, analytical, and problem-solving skills, with extensive knowledge of quality standards and a proven track record in quality management..

Main responsibilities

Maintenance of Management System(s):

• Develop and maintain a QMS aligned with ISO 9001 standards and any other related standards in the same ISO family, liaising with appropriate stakeholders and supporting their work.
• Monitor management systems performance, conduct assessments, and manage quality documentation.
• Coordination role with internal and external audits, address non-conformities, and collaborate with departments to integrate quality practices.
• Establish policies, ensure legal compliance, and conduct impact assessments, review incidents, and ensure legislative or regulatory compliance. Consider in parallel alignment with clients requirements.

Audit and Certification:

• Coordinate internal audits and facilitate external audits by certification bodies.
• Ensure the firm maintains compliance with ISO and other relevant or equivalent standards.
• Prepare for and oversee the renewal of certifications and accreditations in conjunction with the firm's risk exposure, clients requirements and future demands.
• Assess the ongoing necessity to maintain certifications or not as our business and the markets evolve.

Continuous Improvement:

• Lead initiatives to improve quality, efficiency, and customer satisfaction.
• Develop and deliver training programs to enhance employees' understanding of quality standards, processes, and best practices.
• Promote a culture of quality and continuous improvement across the organisation.

Leadership and Management:

• Provide guidance on quality management, set objectives, and support team development.
• Communicate performance metrics, represent the function in management meetings, and contribute to strategic decision-making.

Essential skills and experience

• Bachelor's degree in Quality Management, or a related field.
• Proven experience in developing and implementing Quality Management Systems (QMS).
• Extensive knowledge of ISO 9001, ISO 14001 and ISO 45003 standards and their application.
• Certified Quality Manager (CQM) or similar certification is highly desirable.
• Proficiency in quality management software and tools.
• Minimum of 3 years or more experience in Quality Management.
• Experience in stakeholder engagement at a both middle and senior level and across countries.
• Proficient writing skills, ability to put complex points across in a clear, concise and articulate way showing sound business acumen (including the opportunities created by effective risk management) to the partnership, senior management or clients of the firm.
• Outstanding communication skills.

Background checks

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.