Quality Systems Product Lead

This role will lead the development of Achieve together's Quality systems (products), developing system features, functionality and providing support for a range of applications.

Collaborating closely with our quality and operational teams, the relevant IT suppliers and our Data and Insight team, the role will engage users to create product backlogs, prioritise, design and develop solutions alongside liaising with suppliers on system issues, upgrades and releases.

Our aim is to leverage our applications, automate, integrate, and deliver agile and beneficial IT change for our teams.

Duties & Responsibilities:

The role reports into Achieve together's IT team but will also be a key partner for the quality & operations teams to engage, build relationships, identify and delivery system changes.

It will:

+ Proactively investigate, identify, and translate business needs into detailed requirements.
+ Assess current system features, prototype new configurations and/or digital forms and workflows to will deliver the required business process solution
+ Manage the change process, building a backlog of work, agreeing priority items for development, and planning out a road map of small change sprints
+ Manage, set up and amend our SaaS systems configuration, RBAC controls, workflow, digital forms, and automation tools, to create, test and deliver solutions
+ Work with systems suppliers on system upgrades and releases and other third-party systems providers on cross platform integration
+ Support users to engage, own and embed change through training and support, collecting feedback for future iterations
+ Investigate and undertake root cause analysis of any system issues, to then work with suppliers to resolve and fix
+ Ensure the vision of the product is being delivered and drive continuous product improvement and optimisation
+ Ensure data quality by embedding good validation, exceptions reporting and collaborating with users on sound business processes to embed and systemise quality by design

The Benefits:

At Achieve together, we view this as more than just a job it's the beginning of your career adventure with us. You'll act as a positive role model and an expert in your field, guiding and supporting the operational teams to ensure people we support have the best possible quality of life.

+ Extensive experience in a relevant SaaS application support, product, or analysis role
+ Extensive experience with agile software development methodologies
+ Demonstrable experience as a Product Owner or similar role focused on Quality, Audit or Compliance solutions in the Health / Social care space
+ Proven experience of agile methodologies
+ Quality, audit and compliance systems, e.g. Radar, Datix, Access Group preferred
+ Other modern SaaS platforms in the Quality systems in Healthcare, e.g. Audit, risk, compliance, HSE, etc
+ Process automation, workflow and integration tools, skills, and knowledge
+ System configuration, set up of rules, roles-based access, and other controls
+ Good knowledge of project, sprint, and agile planning
+ Excellent attention to detail, highly organised and follows up on promises
+ Excellent time management and meeting facilitating skills
+ Able to plan and prioritise relevant tasks

+ Competitive pay and progression that is linked to your skills and experience
+ Flexible working opportunities to suit you
+ Recognition schemes, team events and social activities
+ Employee discount schemes across a range of retailers and services
+ Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards
+ Ongoing development and training to support your career progression with us
+ Employee welfare and well being initiatives
+ Access to financial well being platform