R1146605 IT Support Engineer I

We are seeking a IT Support Engineer to manage and execute software deployment activities across enterprise systems, with a focus on software updates and campaign content delivery to ATM devices. The ideal candidate will have hands-on experience with enterprise software distribution tools, strong Excel skills, and a background in IT support—preferably within the ATM or banking industry.

Salary: £28,000-£31000 + bonus + benefits

Location: Dundee

Key Responsibilities:

• Plan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks.
• Utilize various enterprise software and content deployment tools, be ready to quickly adopt to the new solutions.
• Own and ensure software compliance across the managed environment.
• Monitor deployment performance, troubleshoot distribution failures, and optimize processes for reliability and efficiency.
• Communicate regularly with the Account Support Organization to align deployment activities and resolve issues proactively.
• Work closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
• Generate detailed reports using Microsoft Excel, including pivot tables, advanced formulas, and data visualizations to track content delivery progress and system status.
• Attend regular team meetings to report progress, align on tasks, and contribute to continuous improvement initiatives.
• Collaborate with internal stakeholders to define software and campaign deployment objectives, timelines, and success metrics.
• Maintain documentation and ensure compliance with internal policies and industry standards.

Required Qualifications:

• 1- 2 years of relevant IT experience.
• Strong proficiency in Microsoft Office, especially Excel (formulas, pivot tables, data analysis).
• Experience in IT support, ideally in the ATM or financial services industry.
• Understanding of software deployment lifecycles, ITIL processes, and change management procedures.
• Strong problem-solving, organizational, and communication skills.

Preferred Qualifications:

• University degree in Information Technology or a related field, or equivalent working experience in a similar IT role.
• Hands-on experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar).
• Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks.
• ITIL Foundation certification.
• Experience working in regulated or highly secure environments.
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As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select  additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

family's lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening