Receptionist

Vacancy - Receptionist
Salary - up to 25,000
Location - Glasgow City Centre
Working days - Monday to Friday 845am - 5pm
Office based

Our client in Glasgow City Centre are looking for an experienced Receptionist to join their team. They are a very successful Legal Firm and looking for someone to be the first point of contact for the business.
The position will allow the opportunity for career progression for an individual who demonstrates exceptional front of house experience, ability to create a welcoming atmosphere for clients and strong work ethic, to support the Office Manager and strive for the highest level of client service, over the phone, via email and in person.
JOB ROLE
* Business Support - Support the office on a day to day basis on key business requirements
* First point of contact for incoming calls and emails
* Facilities co-ordination of everyday going on within the office and supporting members of staff, visitors and clients

JOB PURPOSE
* Representing the Firm as first point of contact, front of house for all new and existing clients and ensuring that the client experience is professional and efficient and exceeds expectations, from start to finish. Supporting all departments and responsible for operational duties to facilitate every day running of the business
KEY RESPONSIBILITIES
* Management of meeting room bookings and preparation/presentation of the facilities including setting up/ Zoom/ Webex etc
* Management of catering requirements for corporate clients and other meetings held
* Highest level of customer service when greeting clients on arrival, secure sign in procedure and informing departments/staff of their client's arrival
* First point of contact for clients and all calls received
* First point of contact for all new business and general enquiries received via branch email.
* Recording all new business enquiries received for reporting purposes
* First point of contact for any day to day issues members of staff may be experiencing, whether this be within the workplace, equipment or of a personal nature and addressing with the upmost discretion and passing onto the appropriate member of staff where required
* Ordering of Stationery
* Dealing with all office invoices
* Dealing with cheque requirements
* Credit card banking
* Petty cash
* Dealing with seating/desk requests from visiting employees
* Coordinating contractor visits and facility requests i.e. heating, printer, confidential waste etc.
* General admin support for the branch and other Glasgow Offices, namely opening/closing of files on VisualFiles
* Working with HR and Partners to facilitate Employee New Starts/ Transfers and arranging all seating and equipment requirements ahead of start date
* Forming strong relationships with all staff in order to understand and assist with any concerns they may have and maintaining an already long established, welcoming and positive office morale

SKILLS AND EXPERIENCE
Essential
* Customer service based role - to include diary management
* Call handling - Outbound and Inbound
Desirable
* Legal office or professional services experience
*Microsoft Office

Desirable skills
*Microsft Forms
*VisualFiles

If you have the skills and experience needed for this vacancy, please send your CV or call Louise on or

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.