Receptionist

Moness Resort is a popular holiday destination located in the small market town of Aberfeldy in rural Perthshire. Situated amidst stunning Highland scenery, the resort offers a range of accommodations, including well equipped family friendly self-catering cottages and hotel rooms, making it a popular destination for couples, families,' and groups. Providing a relaxing retreat where guests can unwind amongst breathtaking surroundings while enjoying a wide range of amenities and activities.

The resort is set in thirty-five spacious acres of ground. With the surrounding area providing ample opportunity for outdoor activities such as hiking, cycling, golf and fishing. Within the main house there are leisure facilities such as a swimming pool, sauna, steam room, hot tub and a gym offering a wide variety of equipment. A dedicated Spa with a relaxing range of treatments, from manicures to full body massages, using the latest products PURE, ESPA and OPI.

On-site restaurants and bars and an outdoor terrace offer a variety of experiences from modern and informal family friendly dining through to more intimate and formal (without being stuffy); all offering a delicious choice of tasty local dishes. An extremely popular destination for weddings and gatherings, we tailor events that will suit a special occasion or celebration. In whichever way our guests wish to relax and unwind at Moness there is a tremendous amount on offer to choose from, to pretty much do it as you please; most importantly have fun.

Please note the selected candidate must have the right to work in the UK as we cannot offer visa sponsorship and offers are subject to successful completion of our reference and background checks.

As Receptionist at Moness Resort you will most likely be the first person our guests meet. Playing a crucial role in ensuring that all hotel enquiries and reservations are managed in a professional and courteous manner, whether by telephone, email or in writing. Your role is vital in ensuring that guests have a memorable and pleasant experience from the moment they arrive until their departure.

Responsibilities

As a key part of our reception team this exciting role provides a warm, friendly, professional, and efficient service to all our guests. If you have a natural ability to work well within a team and can stay composed under pressure ensuring our high standards are maintained, then this could be the role for you….

Our receptionists provide information about our hotel facilities, services, and local attractions. Managing all guest inquiries and requests. Striving to resolve any issues and complaints promptly ensuring a positive outcome for our guests.

Ensuring the front desk area is kept clean, tidy, and well organised throughout your shift, and for the next team coming on shift. Managing all cash and credit card transactions accurately and securely.

Communicating effectively with colleagues within the other departments throughout the resort. Coordinating guest services and requests ensuring a seamless operation. Collaborating with the housekeeping and maintenance teams to ensure all the cottages and bedrooms throughout the resort are maintained to the highest standards.

Helping guests and colleagues in emergency situations by using your skills, experience, and expertise. Keeping up to date and informed of the day-to-day activities throughout the resort.

What we offer

We are a close-nit friendly and professional team that support each other, celebrate shared success in a fast-paced hospitality setting.

We believe in developing talent; career progression with opportunities to gain experience, grow and progress.

We understand the importance of well-being and encourage our team to keep fit and healthy through free access to our leisure facilities.