Receptionist

Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.

-Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.

-Queue Management: Proactively manage queues to streamline arrival and departure experiences.

-Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.

-Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.

Main Duties:

-Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.

-Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.

-Meeting Support: Set up and reset meeting rooms and event spaces to specified layouts.

-Routine Checks: Perform floor walks and service audits, logging any necessary work orders.

-Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.

-Local Expertise: Provide comprehensive information about local attractions, services, and events.

-VIP Services: Ensure VIP guests receive exceptional service and satisfaction.

-Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.

-Visible Support: Act as a tangible and accessible point of service for all inquiries.

-Additional Services: Assist with IT goods handling, first aid, and lost property management.

-Team Collaboration: Work closely with client c workplace experience teams to support their initiatives, activities and events.

Experience: 1-2 years in high-end hotels, modern workplaces, or hospitality.

-Communication Skills: Exceptional verbal, written, and interpersonal skills.

-Presentation: Immaculate grooming and personal presentation.

-Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick.

-Certification: SIA certification (can be provided).

-IT: Ability to handle a high volume of queries over different platforms

-Customer Service: Training to be provided, such as an apprenticeship or other on the job learning or qualification

Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Lobby Ambassador (Receptionist) - Mitie for Lloyds Banking Group, Earl Grey Street, Edinburgh.Salary: £25,000 - £26,500 per annum, 40 hours per weekReporting to: Regional Front of House Manager