Receptionist / Admin Assistant

Frame is an independent, owner-managed creative communications agency with more than 60 specialists working across a range of disciplines, including; Brand Strategy, PR + Comms, Advertising, Design, Community building and Management, Content Strategy + Production and Social Strategy, implementation + evaluation.  We like to say that we’re creative, tenacious, straight-talking, fast and fun, and collaboration is at the heart of everything we do.

We’re on the lookout for a Receptionist / Admin Assistant to join our team based at Pacific Quay, Glasgow. This is a full-time, office-based role, Monday to Thursday with remote working on a Friday.

Summary:

Our Receptionist / Admin Assistant is responsible for providing a first-class front of house service for staff, clients and visitors. The role involves general administrative tasks, answering calls, travel booking, expenses reconciliation and supporting the Head of Operations on a daily basis.

What you’ll be doing:

• As first point of contact at front desk, build solid relationships with colleagues, clients and visitors alike
• Effectively manage a varied workload from several internal departments to ensure high quality output in line with agreed deadlines 
• Be a problem-solver for ad-hoc daily requests relating to administrative, basic IT and housekeeping requests
• Maintaining a high standard of general office housekeeping
• Support the Head of Operations with projects, facilities management, IT and other operational tasks where needed

What we need you to have:

• Front of house experience (a bonus but not essential) including answering and directing calls, meeting and greeting visitors, meeting room scheduling, setting up / clearing up meeting rooms and organising catering when required
• Solid administration skills including proficient use of Office365 suite to create processes and documents
• Experience of domestic and international travel booking, including researching and booking the best and most cost-effective routes
• Experience of domestic and international courier booking, including knowledge of international customs requirements (a bonus but not essential)
• Ability to reconcile basic expenses for monthly credit card purchases
• Managing stock levels of office consumables

The role suits people with:

• Excellent communication, interpersonal and relationship building skills
• Meticulous attention to detail
• Ability to be resourceful, think on your feet and solve problems quickly 
• A pro-active approach to getting the job done
• Exceptional time management and organisation skills with the ability to prioritise workload according to tight deadlines
• Flexibility and the ability to re-prioritise your focus depending on business needs or demands
• Collaborative approach with other departments to achieve shared goals
• Strong IT skills including Microsoft Office packages and proficiency in other software packages as required

If you think this might be you, send a CV and covering letter (go on, make sure it shows your personality and it’s not just a carbon copy cover letter) to Jennifer McCall, Head of Operations.

Strictly no agencies please.