You will greet customers on arrival and establish the purpose for their visit. Identify which customers are likely to be able to self-serve and which require or would benefit from face-to-face support. Promote self-service options and demonstrate to customers how these services work. Assign customers to the relevant queue to speak to a Multi Skilled Adviser, to a specialist for pre-arranged appointments or signpost to other services/departments/agencies as appropriate.

Answer telephone calls and administration work.

This post is temporary until March 2026 to cover maternity leave.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .