Receptionist - Front Desk

To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.,

• Prepare documentation for daily business


• Ensure prompt, efficient and courteous welcome and farewell experience for guests


• Record and administer arrivals and departures including cash handling


• Ensuring guest's needs and complaints are dealt with speedily and recording as appropriate


• Full awareness of current daily status of Hotel


• Thoroughly conversant with all room types, décor and outlook


• Be aware of daily functions, events, VIP and group arrivals


• Monitor the generic email inboxes and make sure guest's requests /correspondence is dealt with in a timely manner i.e. dinner / spa reservation requests or gift vouchers


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.


• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to TDD phones).


• Be the first point of contact for any internal or external calls and assist as necessarily included but not limited to: reservations enquiries, guest service request, room service orders, general questions, spa and restaurant reservations.


• Develop and maintain positive and productive working relationships with other employees and departments.


• Follow up on all No Shows from previous day and action accordingly


• Pre-arrival checks ensuring traces, alerts, billing procedures are all correct and updated


• Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable.


• Assist with any Concierge inquiries and duties


• Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly


• To carry out any other duties as required
  
  Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application., We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.


Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

• High school diploma required, additional hospitality training preferred.


• Extensive Knowledge of Internet/MS Office applications and related IT preferred.


• Knowledge of the Opera PMS and Marriott systems is an advantage


• To project a pleasant and positive professional image to all contacts at all times


• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.


• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.


• Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.


• Excellent command of English language (verbal and written)


You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

We are currently recruiting for a Receptionist (Guest Service Agent) to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.,
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities



• Many more benefits however most importantly, we'll help you grow, and develop you as an individual


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 7am.,
• A competitive salary plus free meals whilst on duty.



• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service



• Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction



• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!



• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub



• 50% off Spa Treatments and £50 gym membership within our One Spa!



• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders