Regional After-Market-Services Process Manager

We are looking for a Regional Process Manager in Glasgow (Start Date - March 2025) The purpose of the role is to implement end-to-end repair service process based on global standards. The job holder needs to establish strong collaboration within the service area leadership and Refurbished Tool Program (RTP) team to build a community of high performing teams. WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey. WHAT DOES THE ROLE INVOLVE? The purpose of the role is to implement end-to-end repair service process based on global standards. The role involves leveraging on the global process community to generate new ideas, exporting and importing the best process practices and ensuring efficient end-to-end process flow. The job holder needs to establish strong collaboration within the service area leadership and Refurbished Tool Program (RTP) team to build a community of high performing teams. Responsibilities

• Responsible the implementation of the end-to-end repair service process (excl. RTE, RTS processes) within the service area based on global standards (GPMS)
• Leveraging the Global Process community to generate new ideas, to export and import the best process practices and to ensure efficient end-to-end process flow
• Responsible for the implementation of selected VIP services from the GTS catalogue
• Responsible for the regional/local process documentations, maintain and store on GPMS, ensure min. global compliance and enhance with local legal regulations if required
• Contribute to definition and locally execute regional roadmap (which mainly consists of functional global topics) & targets
• Accountable to execute selected projects of regional roadmap
• Responsible for regional Lean Management and to define the change management agenda bant with the responsible team leader
• Coordinate upcoming system releases (eg SAP Systems/R3, ByD, INET, HOL, Connected App, Operating Data Analyser) with the local key users
• Responsible to establish
appropriate key user community and ensure their competence
• Proactively interact with the regional stakeholders, eg Service Marketing, channel management, Process experts, logistics, IT
• Establish strong collaboration within the Service Area leadership & RTP team to build a community of high performing team
  
  University degree, Master's preferred
• Extensive professional working experience as a leader in an operational environment with proven ability to engage and develop employees
• Passion for working with people at all levels of the organization
• Entrepreneurial and strategic mindset, courage to make difficult decisions and take accountability
• Proven change management experience
• Identification with operations and willingness to "get hands dirty"
• Willingness to travel and international mobility for a next carrier step, We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you've never worked in sales or construction, that's fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
  
  We welcomed 1000 additional team members last year and have more than 33,000 employees worldwide.
  
  We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams