Regional Customer Service Officer

**Job Title:** Customer Service Advisor
**Location:** Inverness
**Working Arrangement:** Hybrid / Flexible Working

**Benefits:**
- 25 days annual leave + 9 public holidays
- Opportunities for career development
- Supportive and dynamic work environment

We are working in partnership with a company committed to delivering high-quality end-to-end services to their customers. They provide exceptional customer support through comprehensive assessments and appropriate aftercare, ensuring every interaction is handled with care and professionalism

**Key Responsibilities:**
- Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory manner
- Deliver high levels of customer service both face-to-face home visits and over the phone
- Tailor services to meet the unique needs of each customer
- Work towards set targets to ensure the highest standards of service
- Liaise with local third parties and key contacts to provide seamless support

**Who We're Looking For:**
- Proactive Individual: You take initiative and are driven to provide the best service possible
- Empathetic and Understanding: You are compassionate and skilled at working with vulnerable customers
- Attention to Detail: You ensure accuracy and thoroughness in all aspects of your work
- Customer Service Excellence: You consistently deliver high levels of customer service
- A team player: enthusiastic and interested in helping people

If you feel you would be the right fit, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.