Regional Service Desk

We are looking for a Regional Service Desk Agent to join our Information & Technology team at Menzies Aviation, based at Sydney International Airport. In this full-time role, you will be responsible for providing high-quality IT support and troubleshooting to our employees across the region. What you'll be doing

• Respond to and resolve IT-related enquiries and incidents in a timely and efficient manner
• Provide first-line support for a range of hardware, software and network issues
• Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions
• Maintain clear and accurate documentation of all support activities
• Escalate complex issues to the appropriate technical specialists
• Assist with the deployment and configuration of new IT equipment and systems
• Provide training and guidance to users on the effective use of IT systems and applications
  
  Proven experience in a similar IT support or service desk role
• Extensive knowledge in AD360, Service Now, Microsoft Intune and AVD.
• Experience implementing and supporting Meraki devices and networking.
• Strong technical problem-solving skills and the ability to quickly identify and resolve issues
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
• Familiarity with a range of hardware, software, and network technologies
• Certification in ITIL or similar IT service management framework is desirable
• A passion for technology and a commitment to continuous learning
Technical Skill set
• Hands-on Meraki SD-WAN and Cloud Managed Security network technologies to implement and troubleshoot.
• Experienced with Airport based LAN connectivity infrastructure.
• Good knowledge of VLAN technologies in a multi-vendor environment.
• In-depth technical skills to support VOIP systems spanning multiple countries
• Deep understanding of Wi-Fi protocols/ security encryption to install, support and troubleshoot Wireless communication environments.
• Working knowledge of Azure, Google and Amazon cloud SAAS products
• Good understanding and practical experience of firewalls within the Meraki MX appliance.
• Extensive working knowledge of Windows and Chrome OS
• Good practical understanding of Apple IOS systems
A passion for technology and a commitment to continuous learning

Menzies Aviation is a leading global provider of passenger, ramp and cargo handling services, operating at over 200 airports in 36 countries. We are committed to delivering excellence and innovation in the aviation industry, with a strong focus on safety, sustainability and customer satisfaction.


• Competitive salary and bonus opportunities
• Comprehensive training and development programs
• Flexible working arrangements, including the option to work from home