Regulatory Reporting Client Outreach Officer

The Client Outreach team services Citi's clients globally in relation to reviewing regulatory reporting submissions globally. The team sits within the Regulatory Operations group which is a centralized unit within ICG Operations that is responsible for the implementation and oversight of regulatory reporting, including exception management and risk mitigation across swap dealer reporting. The Client Outreach team within the Regulatory Operations is responsible for consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified. Conducting root cause analysis on trade submissions to identify client owned errors, creation of daily MIS and oversight of end to end remediation of these items. Maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis. Ensuring the infrastructure and tools are in place to effectively manage regulatory reporting issues and service our clients to a high standard. Developing and fostering key relationships with our clients - Enabling open and effective communication to facilitate the delivery of high standards of client service. What you'll do

• Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.
• Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.
• Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder.
• Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).
• Accountable for establishing new controls to ensure Citi provide a pro-active approach to engaging with clients to remediate regulatory reporting issues.
• Build relationships across Operations & Technology, Compliance, Legal, Risk, Internal Audit and Cross-Asset business unit managers to ensure queries are addressed and remediated in an effective and efficient manner.
• Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.
• Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider Regulatory Operations group & relevant stakeholders.
  
  Previous financial services or customer relationship experience is desirable.
• Self-starting, enthusiastic & professional.
• Keen to learn and proactive in self-educating.
• Ability to identify and communicate risk issues, concepts, and mitigations/solutions effectively.
• Data analysis skills and intermediate proficiency with Excel.
• Proven client service track record.
• Experience in leading and driving process improvements/ client initiatives to achieve better client service.
• Ability to engage with multiple stakeholders demonstrating strong verbal and written communication skills.
• Proven problem-solving and decision-making skills, capable of managing and resolving conflict with clients.
• Ability to create and deliver presentations to senior levels of management.
  
  By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
  
  By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.