Rental Customer Advisor

We're looking for an organised and enthusiastic Rental Customer Advisor for our Aberdeen Car & Van Rental branch., As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

Delivering a consistently excellent level of customer care, both face to face and on the telephone.
Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
Handling customer complaints and queries.
Monitoring and controlling expenditure.
Running daily reports and ensuring they're acted on.
Helping to promote the branch and keeping customer experience core to your focus.
Occasionally covering at other branches when needed.
Essential skills

Strong administrative skills.
Demonstrable ability to work effectively as part of a team.
Good communication skills.
The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
A full UK driving licence.
Nice to have (but not essential), Previous experience of working in the rental industry., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

33 days' annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
Extensive training
Enhanced maternity and paternity leave
…and much more
Hours

Monday - Friday 8am-5.30pm, including occasional weekends.