Repairs Coordinator

Repairs Coordinator

£24,100 – £26,305 dependant on experience + 11% contribution to company pension scheme.

35 hours per week  

We are the Lar Group, headed by the Lar Housing Trust, a charity which provides mid-market rental homes across Scotland. We currently have a stock of 754 homes, and we are building more. This role is working for Lar Operations, a community interest company who are responsible for the letting, management and maintenance of Lar’s homes and factoring of a number of private developments. 

This is a very hands-on role working closely with a small, friendly operations team, consisting of 11 staff, based in Dunfermline and Aberdeen and which includes two other Repairs Coordinators.

Our Repairs Coordinators play a key part of the Operations team, coordinating repairs activities, including liaising with Lar’s customers and contractors to ensure a first-class service is provided at all times. Full training to the role will be given to the chosen candidate.  

The role

Ø Provision of reactive repairs service to customers over phone and email including logging calls, assessing and recording repairs requirement, assisting callers through a set of self-help steps where appropriate, arranging for access to carry out repairs, keeping tenants and customer updated on progress of repairs.

Ø Arranging reactive repairs including obtaining quotes from contractors, logging and issuing of works orders to contractors, and internal resources via the Maintenance Coordinator, booking in repairs with contractors. Following up on outstanding works, maintaining Lar's repair reporting spreadsheet, and corresponding maintenance tasks on PM system, monitoring and reporting on contractor performance and approving of invoices for payment.

Ø Maintaining a log of repairs activity, measuring performance and cost, provision of regular analysis and reports to the Asset Manager and Managing Director on repairs activity.

Ø Supporting the Asset Manager and Maintenance Coordinator in arranging planned property maintenance/life cycle/compliance works by logging tasks, obtaining quotes from contractors, logging and issuing of works orders to contractors, scheduling of internal and external resources, arranging for access with tenants/customers, following up on outstanding works.

Ø Assisting the wider Operations Team in general administration tasks, monitoring and reporting on performance against Lar’s policies, standards and customer satisfaction.

Ø All other activity related to the above, as discussed with the Asset Manager.

Person Specification

The candidate will be a motivated individual who:

Ø Is extremely organised and efficient;

Ø Has good interpersonal and customer service skills;

Ø Works well as part of a team and is enthusiastic and motivated;

Ø Has good computer skills; and

Ø Can be flexible as the business needs require.

Applications

A current CV, (including 2 references) together with a personal statement should be submitted by clicking the Apply button now.