Go to job search

Reporting Analyst - Workforce Planning

JPMorgan Chase & Co., Edinburgh

Reporting Analyst - Workforce Planning

Salary Not Specified

JPMorgan Chase & Co., Edinburgh

  • Full time
  • Permanent
  • Remote working

Posted today, 21 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 047f1afe24a94ca18fa459577912a858

Full Job Description

  • Develop a suite of standard reports focused on Planning related metrics including but not limited to adherence, shrinkage, demand, absence and AHT
  • Manage capacity at site level in terms of seating allocation requirements, working with scheduling teams to manage work from home planning
  • Manage staffing list, hierarchy changes to ensure information is always up to date and provided to the relevant departments.
  • Liaise with operational stakeholders to review report requirements and deliver to deadlines
  • Ensure all reports are consistent in look and feel and are accurate at all times
  • Drive improvement in data availability to facilitate ease of reporting
  • Consult to improve understanding on all things data and reporting, across the various stakeholder groups
  • Work with the other members of the Planning team to ensure all data/reporting requirements are met, internal to the team.
  • Perform ad hoc duties as assigned

    Strong Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
  • Financial Services Call/Contact Centre experience
  • Strong skills in Microsoft Office products (Excel, Word, PowerPoint etc.)
  • Knowledge of SQL, Alteryx, Power BI etc
  • Strong working knowledge of telephony/call routing and workforce management platforms (i.e. eWFM, WFO)
  • Experience in using AWS (Amazon Connect), Salesforce, Feedzai
  • Excellent communication skills
  • Ability to partner and work collaboratively with others
  • Demonstrated ability to influence people at a variety of levels

    J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Relevant jobs