Reservations Agent

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at Fraser Suites Edinburgh. You will contribute to delivering exceptional customer service, implementing reservations procedures and supervising the reservations team. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.
This role will oversea all reservations for individuals and group esquires for the property. As a serviced apartment we are looking for someone who has the attention to ensure that we offer the best for our residents. Being the point of contact for all enuresis prior to arrival and after departure. This role does involve finance elements and switchboard.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion - to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further and your leadership skills will further expand as you effectively manage and motivate your colleagues. You should have previous experience in reservations and be driven to succeed and deliver the best results.,

• You have proven experience in a similar role.


• Impeccable language skills


• Excellent written skill


• Previous Experience with a PMS System


• Previous Reservations Experience


• Attention to detail


• Personally meet all VIPS at the property


• Prepare invoices for agents and residents


• Handle commission inquires


• Work with the revenue team in London on forward planning


• Desirable would be someone who has experience with Webex


• Excellent attention to detail and time management skills.


• You are an enthusiastic individual with a passion for customer service.


• You enjoy working as part of a team who all share the same passion - to create memories that our guests will remember.


• You would like to build upon your leadership and team management skills.


• You must be eligible to work in the UK
  
  Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.


Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.


• Fully funded Apprenticeship programmes that support you in developing your career


• High Street Discounts on a range of high street shops, experiences, holidays and much much more.


• Cycle to work scheme - save up to 40% on a wide range of bikes.


• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.


• Referral schemes that pay up to £1500 (just for getting your friends a job!).


• Uniforms are provided.


• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.


• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.


• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.


• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family


Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.


• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.


• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.


• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.