Resident Services Assistant

The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy with urbanbubble. This role will work 5 days over 7 on a rota basis. What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub! What does our BTR team say? "An amazing group of people, all working hard towards a common goal but with a sense of camaraderie and excitement along the way!" - Robert Simmonds "It's refreshing to work in a team where each person can genuinely make a difference wherever they work. We're a rapidly growing business where our ideas are key to making our future a successful one!" - Rebecca Whitehead What will you do?
• Daily management of prospect/leads from internal management system via phone or email
• Inspections on apartments, creating a report identifying and reporting any maintenance issues
• All administration involved in arranging tenancies and renewals
• Arranging check out appointment with 3rd party Inventory clerk
• Move in Induction for new Residents
• Chasing arrears for the first half of the month
• Negotiate payment plans approved by landlord with Residents
• Update arrears report with any amendments and updates
• Serving section 8's and Section 21 when applicable
• Support and cover Front of House intermittently to assist with tenants' inquiries and ensure lunch breaks are covered
consistently
• Assist with the organisation and planning of Residents' events
  
  Previous lettings / property experience
• Strong customer service experience and dealing with difficult situations in a fast paced environment
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as
databases or booking systems (training on in house systems will be provided)
• ARLA qualification (desirable)
  
  At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?