Resource Planning Scheduler

Band 4 (£29,116 - £31,670)

NHS 24, West Drumoyne, Glasgow City

Full time
Permanent

Posted today, 22 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: None

Full Job Description

Resource Planning Scheduler Band 4 Permanent

Would you describe yourself as highly numeric with a fast-thinking approach to problem solving?

Can you work in a fast-paced environment ensuring quality outcomes are delivered?

Do you have strong attention to detail?

NHS 24 have an exciting opportunity for you to join the team as a Resource Planning Scheduler. Read on to find out more..

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Cardonald Regional Centre. This role also supports Hybrid Working. Three days in office one of which must be Monday.

The Role..

The Resource Planning Scheduler will support with delivering resource requirements within an 8-week live window through effective scheduling of resource by ensuring that shrinkage targets are not over utilised. You will manage schedules within an 8-week live window, through a virtual set up across all NHS 24's sites for circa 1000+ staff.

The role holder will provide recommendations to Forecast & Planning Specialists and Resource Planners on how to effectively deploy resources to achieve maximum efficiency and target service levels. In addition, the role holder will be point of contact for Frontline staff, Senior Charge Nurses and Team Managers to provide ongoing support

Key Responsibilities:


Supporting regional, local and remote sites, circa 100+ staff members Analyse historical and current data to provide support to operations and Central Resource Team (CRT) to aid management in resource decisions
Maintaining Work Force Management System to ensure that shrinkage targets are not over utilised and are accurate and up to date as per Resource Model targets and Planner recommendations Ensure that all offline activity is scheduled in advance in line with shrinkage targets and promoted where possible Acknowledge, investigate, and respond to queries directed to CRT and assist Resource Planners by providing information on request Produce reports for service delivery, which will enable Resource Planners and Operational Management to make decisions to ensure best utilisation of resource and protection of Service Level Responsible for ensuring that WFM system is accurate and up to date with resource information, highlighting any inaccuracies to Resource Planners Ensure that information held within the resource planning tool out with WFM is up to date and accurate Process staff annual leave (scheduled change requests) within the 8-week live window in line with the agreed annual leave threshold target Promote annual leave availability where possible reducing any planned availability and using any outstanding annual leave allowance

The successful applicant will:

Educated to HNC level or equivalent
High level of PC literacy, with strengths in Microsoft Office applications
Excellent communication skills
Exposure/experience in a Resource Planning role, preferably within a contact centre, is desirable but not essential
Evidence of a highly numeric, fast thinking approach to problem solving
Ability to balance a heavy workload and timescales whilst having strong attention to detail
Ability to translate often complex or detailed information into simple, brief reports whilst highlighting any issues and meeting the needs of internal/external customers
Ability to work independently and with others with minimal supervision
Flexibility to adapt to changing requests and timescales

Benefits:

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 £29,116 - £31,670 (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance

Interested?

Please access the digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

For more information on NHS 24 and our vacancies, please see our microsite with the link: https://careers.nhs24.scot/

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.