Retail Associate - Edinburgh City Centre

Our prestigious client, Johnnie Walker Princes Street is currently looking for highly motivated and proactive individuals who will be passionate about Retail and the delivery of an excellent customer experience. It's important that they are "team players". Supporting back of the house when required as well as being enthusiastic brand ambassadors front of the house.

Pay rate of £12.54 per hour

Your Time at Work
The Retail Associate role will focus on providing an excelent customer service to our guests, visiting the home of Johnnie Walker. They will aim to exceed customer expectations, going above and beyond to create memorable experiences and add value to each visitor.

Top Accountabilities

- Deliver customer experience to meet or exceed financial targets and service goals.
- Instil passion for the brand with customers and have an in depth knowledge of products to provide
well informed and outstanding customer service.
- Develop and maintain client database ensuring repeat visits and customer loyalty.
- Support the team in stock takes and attend all store meetings and training events.
- Represent the brand during promotional events and activities.
- Offer thoughts and ideas to the team for store performance improvements.
- Communicating all potential Health and Safety issues to the Management Team.
- Demonstrate flexibility by supporting in any back of house and administrative operations as required.
- Strive to exceed personal and store key performance indicators to increase store performance.
- Support the team in stock takes and attend all store meetings and training events.
- Positive representative of the brand.
- Consistently elevate their own product knowledge and top selling skills.
- Develops knowledge of trends in industry to provide best service possible.
- Maintain a high level of personal grooming and represent the brand image through customer service, attitude and behaviour.
- Handle any customer complaints in a professional methodical manner to help achieve solutions and
offer appropriate recommendations to store management.
- Manage stock effectively and replenish stock when needed, ensuring that cleaning and safety
measures are met at all times. Fitting with safety and visual merchandising standards.
- Adhere to all company policies, procedures and dress codes.
- Support Loss Prevention strategies and product returns. Alerts Management about any concerns
immediately.
- Filtering customer's feedback about products, promotions and displays.
- To work collaboratively and cross-functionally, re-inforcing a "one team culture".
- Ensuring an inclusive environment for staff and customers.

Our Perfect Worker
- Demonstrable retail experience, top customer service and sales experience.
- Experience in Luxury brands will be a plus.
- Experience in high footfall retail environments.
- Excellent customer engagement skills, communication and organizational skills.
- Proven operational capabilities, being able to support Back Of House anytime.
- Passion for Retail.
- Demonstrates flexibility and initiative.
- Consistently exhibits professional behavior and punctuality.
- Have and maintain flexible availability.
- Must have open flexibility to work during peak traffic times including evenings, weekends and holidays

Key Information and Benefits
This is a temporary ongoing role
Part-time basis - 16 hours
Flexible starting time - between 07:00 am and finishing time by 09:30 pm (Flexibility is required).
The pay rate is £12.54 per hour

About Staffline
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.