Retail Senior Travel Consultant Join the team at our Kilmarnock store!

Have excellent working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products

Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone

Support your colleagues with their bookings, ensuring processes are followed and they have considered all options available to them

Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them

Book holidays using the correct process and systems, including flights, hotels, transfers and excursions

Have the ability to tailor make holidays and cruises to fit customer requirements

Maximize sales and the customer experience by suggesting upgrades and additional products with their roles.

Take payments for deposits, holidays and other travel related expenses in the correct and secure manner

Always look for innovative ways to generate new business

Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales

An ambassador for Stewart Travel, the Senior Travel Consultant role is exciting, varied and fast paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. As an experienced Consultant, you will be passionate about travel and fantastic knowledge and experiences to share with your customers. As a Senior in the team, you will share your product knowledge with your colleagues and help support them, Have a minimum of 3 years' experience in a travel sales environment

Have a good understanding of travel products including Tour Operators and Airlines, and knowledge and experience selling Cruise and Long-Haul holidays

High standard of verbal and written communication skills

Confident in talking to customers both face to face and online

Ability to work in a challenging, fast paced, sales environment

Ability to multi-task and prioritise

Strong customer service skills

Ability to work autonomously but also as part of a small team

Ability to be flexible and support other retail branches as required