Retail Travel Consultant (Kilmarnock) Join the team at our Kilmarnock store!

Have good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products

Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone

Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them

Book holidays using the correct process and systems, including flights, hotels, transfers and excursions

Have the ability to tailor make holidays and cruises to fit customer requirements

Maximize sales and the customer experience by suggesting upgrades and additional products

Take payments for deposits, holidays and other travel related expenses in the correct and secure manner

Always look for innovative ways to generate new business

Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales

Have a minimum of 1 year of experience in a travel sales environment

Have a good understanding of travel products including Tour Operators and Airlines

High standard of verbal and written communication skills

Confident in talking to customers both face to face and online

Ability to work in a challenging, fast paced, sales environment

Ability to multi-task and prioritise

Strong customer service skills

Ability to work autonomously but also as part of a small team

Ability to be flexible and support other retail branches as required