Revenue Protection Officer

First Bus has a fantastic opportunity for a Revenue Protection Officer to join our Scotland team on a full-time permanent basis.

The role of the RPO includes carrying out thorough, detailed investigation work to ensure minimal financial losses to the Company and to support the Revenue Protection Manager carry out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.

You will strive to uphold the high standards of First Bus at all times but particularly when dealing with our customers face to face. You are required to be a highly visible presence across the Scottish bus network.

Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.

You will also be required to travel to all locations across the Scotland bus network. Occasional travel to other areas within the Business Unit may also be required.

The Day to Day

• Protect our revenue and ensure that all our fare paying passengers are fairly treated
• Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass
• Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
• Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
• Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required
• Provide excellent customer service both on buses, on street and at bus stations / interchanges
• Issue the appropriate notices to passengers found without possession of a valid ticket or pass
•  Liaise with Depot Managers, Police and external stakeholders as necessary
• Undertake any additional duties as requested by the Revenue Protection Manager.
• Undertake your duties in a friendly, calm and professional manner

We'd Love You to Bring

Essential:

• Excellent numerical skills
• Excellent understanding of written and spoken English
• Time management
• Ability to work on own initiative
• Experience in working within a small, effective team
• Good knowledge of Microsoft Office and Android mobile apps
• Proven experience of working in a customer facing environment
• Ability to work in stressful situations maintaining a calm and professional approach
• Flexible approach to working pattens
• Excellent communication skills

Desirable:

• Previous revenue protection
• Ability to create and embed new ideas and take ownership for that action
• Experience of writing and submitting reports
• Experience in confrontation management

 Benefits

• First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
• Free travel on our buses for you and your family 
• £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working