Sales Assistant

At Wright's Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

Rota

• Monday - 1pm to 6pm


• Tuesday - OFF


• Wednesday - OFF


• Thursday - 1pm to 6pm


• Friday - 1pm to 6pm


• Saturday - 1pm to 6pm


• Sunday - 11am to 4pm


Responsibilities

• Being part of the team creating a friendly, pleasant and welcoming environment in Wright's Home Hardware at all times.


• Serving customers in a pleasant and courteous manner ensuring their wellbeing.


• Assist customers on range, variety and suitability ensuring the purchase meets their requirement.


• Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company's related products list.


• Help to promote the company website as an online brochure for shop customers to use.


• Promote the company's delivery service to shop customers.


• Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.


• Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.


• Ensuring that all purchases are charged at the correct price and paid for by customers.


• Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.


• Deal with exchanges and refunds in line with company policy.


• Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.


• Deal with incoming telephone calls from customers and colleagues using the company salutation.


• When taking breaks ensure that a member of staff is in the sales area.


• Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.


• Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.


• Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.


• Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.


• Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.


• Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.


• Carry out any other duties as required from time to time by the Shop Manager.
  
  Excellent customer service skills.


• Organisational skills and the ability to multitask.


• Good time keeping.


• High level of personal hygiene.


• Comply at all times with the company dress code.


• Flexible in the hours you are able to work.


• Good communication skills.


• Comply at all times with the company Health & Safety policy.