Sales Operations Manager - Partner Channel

As the Sales Operations Manager for Partner Channel, you will be an integral part of the Global Partner Leadership team. You will work closely with Head of Partner Channel & Partner Leadership to support the channel being able to execute the strategy, deliver an exceptional Customer Experience and achieve revenue targets.

Your main responsibility will be managing change into the channel. You will serve as the key liaison point and 'Voice of Partner with all critical stakeholders in the business ensuring the team is ready to 'accept' change.

What you'll do to succeed

Strategy - Work in collaboration with the Partner leadership team to define and support the execution of the Partner sales strategy

Change Management - Be the key lead for the Sales Channel on any projects/product launches which will impact the Partner Sales team & Partners (for example new product launches, Customer platform).

Ensure the Voice of Customer is taken into the room when working with stakeholders on change initiatives and any specific Partner requirements are taken into account

Be accountable for all 'readiness' activity stemming from any change initiatives ensuring both the sales team and customer are set up for success

Issue Management - Serve as the liaison between Sales teams and all support functions to troubleshoot and root cause any customer trends

Insight - Work in collaboration with the Data & Reporting manager on value add reporting content to help both the Sales team and customer (Forecasting, Lead Management, Aged Debt, Pipeline, Exec Reports, Headcount Reports, etc)

Sales Forecasting - Assist the Head of Channel and Sales Leaders in the budgeting process/portfolio management process

Be the voice of reality in protecting selling time by prioritizing high-value time requests from internal partners