Scheduler

Murray Recruitment is currently seeking a Scheduler on behalf of our client, a leading UK Facilities Management provider based in Glasgow. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works.

Role Overview:

Reporting to the Service Desk Manager and Supervisor, you will be an essential member of the team, responsible for overseeing the reactive works process with engineers and sub-contractors, ensuring that contractual priorities and deadlines are met.

Key Responsibilities:

• Confidently handle incoming calls from clients, engineers, and operations teams.
• Log and assign jobs to engineers or contractors, adhering to client-set SLAs.
• Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly.
• Take full ownership of jobs from inception through to completion.
• Raise and issue purchase orders as required.
• Ensure relevant safety permits are raised for engineers.
• Track and chase all open jobs, providing accurate updates in the system.
• Monitor the progress of all jobs, ensuring timely closure.
• Participate in weekly conference calls to review outstanding jobs.
• Support the client’s security clearance process by forwarding clearance requests in a timely manner.
• Assist the coordinator with administrative tasks related to the role.

Essential Requirements:

• Proficient in MS Office, particularly Word and Excel.
• Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous.
• Excellent telephone manner and communication skills.
• Ability to work independently and as part of a team.
• Flexible and adaptable approach to work.
• Solution-focused with a keen attention to detail and strong organisational skills.

Benefits:

• Salary up to £24,000 DOE
• Monday to Friday, 40 hours (between 8am – 5pm)
• 25 days annual leave plus 8 statutory holidays.
• Pension scheme.
• Share scheme.
• Employee discount scheme.
• Additional flexible benefits.

Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.