Are you ambitious and passionate about making a difference whilst making sure we keep our colleagues, customers and premises safe? Then there's a role here for you! The Physical Security Operations Centre provides 24/7 support to colleagues across the Group. As a team member you'll provide physical security support over the telephone, online and through alarm monitoring. You'll work collaboratively across our team and the group to deliver the right outcome for our colleagues. This role is based in our Physical Security Operations Centre where you'll be responsible for a diverse range of activities including alarm monitoring, working to and providing advice on security procedures, remotely fixing faults on security equipment or getting an engineer out to fix the problem. Communication is key as you'll be speaking to colleagues, suppliers and the emergency services when responding to security incidents. Day to day you'll be,

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Alarm monitoring and responding to security incidents
• Problem-solving and paying excellent attention to the details.
• Pro-active in your approach to personal development and learning.
Coaching and mentoring will be available, along with the opportunity to get involved in cross team activity and learning and development. We're keen to hire someone with the right values and behaviours. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive


• You'll love providing a fantastic customer service over the phone or online
• You're highly motivated, proactive, and driven to achieve individual and collective goals
• You enjoy establishing strong relationships with colleagues and suppliers
• You'll seek ideas and opportunities for continuous improvement
• Have a solid attention to detail
• You're calm and resilient in a busy environment, proactively identifying new/potential risks and responsive to emerging priorities
How you approach your work is just as important as what you do and the prior experience you bring to the role. If you don't have experience in security don't worry as we'll provide full training. Trust is really, important to us, and we work flexibly, in ways that mean we can each be at our best. We're looking for people who have the skills for problem solving and development with a good team ethic, providing simple and effective solutions.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?