Senior Business Support Assistant -Youth Health Service

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a fixed term position is until 31st March 2026

The shift pattern for this position: hours to include 1 evening at Easterhouse HC 6-9:30pm. Remaining hours by agreement.

(Please note the salary is Pro Rata) for part time hours.

This 18.5hr post will provide administrative support to Youth Health Service & associated programmes. Hours to be agreed with successful candidate but also to meet needs of the service and to include one shift 1.30-9.30pm on a Monday evening in Easterhouse Health Centre.

The post-holder may be asked to cover additional evening services to assist with colleagues leave.
The service provides holistic support to young people.

A key role of the post holder is:

• managing referrals to the service
• administering appointment systems
• managing waiting lists
• enquiries to the service
• liaising with the clinical team
• collating performance management data and supervising members of the Business Support team

Experience in the following systems would be desirable: Microsoft Office, CHI, EMIS WEB, PIMS, SCI Store, SCI
Gateway, Clinical Portal, Care First, SSTS, EESS, FM First etc.

Desirable Experience:

• working with young people is an advantage.
• The ability to plan, organise and prioritise work 
• communicate effectively with stakeholders / young people / families are key skills for this post.

The core team are based in Gartnavel Royal Hospital, however the service is delivered in 9 venues across the city.

Informal contact: Scott Dickson, Business Support Manager for GCYHS, , Scott.dickson@ggc.scot.nhs.uk

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).  

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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