Senior Case Manager - Operation Support

Our Case Management team provide biopsychosocial support for clients referred via our various externally funded contracts with the aim of facilitating progress with reducing health related barriers and encouraging progression towards gaining work/sustaining work., As Senior Case Manager providing Operational Support, your will form part of our Case Management Team comprising of:

• A Service Manager
• Senior Case Managers
• Case Managers
• A Liaison Officer
• Engagement and Training Officers
• Assistant Case Managers
Your key tasks will focus on:
• Systems development & Maintenance
• Systems Tendering & Budget Management
• Data Audit
• Quality & Compliance e.g. Data Protection Impact Assessments, Equality Impact Assessments, Systems Security Plans, Penetration Testing etc.
• National Systems Training
• Production of Business Intelligence and associated Management information / Analysis / Presentation
The post holder will be expected to deliver direct case management support to approximately 200-250 clients per annum. In addition, it is envisaged that the post holder will provide annual leave and sickness absence cover for the other Senior Case Managers, supporting their teams as required. The 37 hour working week will be constructed of three 08:00 to 20:00 shifts, with a further 08:00-10:30 shift pattern., Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence. NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire. From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings. NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer. If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety - you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.


• Educated to/working towards/operating at Degree Level
• Leadership skills to enable the day to day management of service delivery.
• Experience of working with vulnerable adults.
• The post holder will possess excellent team-working/leadership skills and have the ability to motivate others and work using own initiative
• Excellent working knowledge of IT systems including excel, visio and SSRS
• Excellent listening, communication and interpersonal skills.
• Effective time management skills
  
  Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.


• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.