Senior Customer Service Assistant - Musselburgh Library - EAL10681

To support and assist in the day to day delivery of front line customer and library services.

The successful candidate will be required to help support customers access services online and as such they must have strong digital and communication skills., Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Driving Licence
A full current driving licence is desirable for this post., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Hourly rate of pay: £14.09 - £15.14

Days and Hours of Work:
Monday, 11:00-13:00 & 14:00-19:00
Tuesday - Friday, 09:00-13:00 & 14:00-17:00
Every 1 in 4 Saturdays, 10:00-12:30 & 13:00-16:00 (time off in the preceding week).
Flexi time is applicable.
To start asap.

The successful candidate will have experience of responding quickly to changing customer and service needs.

This is a busy and varied role offering support with a wide range of Council services which could include homeless enquiries, benefits, rent and council tax and processing payments. The team also process applications for National Entitlement Cards and offer supported appointments for those unable to apply online for Blue Badges so strong communication and people skills are crucial.

The library is very popular with children and young people and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs and other groups for children and families.

Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults.