Senior Customer Value Manager

We're looking for a Senior Customer Value Manager (Application Journeys) to join our Help Me Borrow Acquisition team at Tesco Bank, part of Barclays Bank UK Plc. This is an ownership role at the heart of the value stream and will be key in delivering improvements in our credit card and loan application journeys, that are central to our strategic growth plans. You'll be leading on defining, shaping and delivering key enhancements across the full journey to make it easier for our customers to apply digitally, and measuring the impact of your work. You'll be responsible from day 1, for tracking and maintaining our application forms whilst working closely with our Agile delivery teams to scope, prioritise and deliver change. You'll be able to see your developments come to life and make a real difference for our customers by running a cross-functional squad including technology, design, risk and customer service. What you'll be doing

• Ownership and oversight of all aspects (performance, customer outcomes, roadmap) of our application journeys, collaborating across our matrix structure to get things done.
• Collaborating across the business to deliver the tactical and strategic enhancements required to make a difference.
• Keeping pace with the market - know what good looks like and what customers expect, and adapt our plans on an ongoing basis to ensure we fulfil these expectations.
• Managing all aspects of ongoing performance reporting and correction as a key part of the overall acquisition team.
  
  Experience of scoping and driving positive change for customers, ideally in a retail financial services environment.
• A good knowledge of what makes a strong journey, and how this translates to improvements to income, cost and customer outcomes.
• Experience of operating in a fast-paced acquisition environment, balancing competing demands of BAU and longer term development.
• Highly literate and numerate with strong written and verbal presentational skills, and a commercial mindset.
And if you have any of these, even better
• Specific cards and loans application journey experience.
• Technical expertise across the journey, including working with Agile teams
• Experience in the use of analytical tools such as Adobe and Splunk.
• Overall commercial cards and loans experience.
  
  We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more! Why Tesco Bank? We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together. All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone. Tesco Bank

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us. What's in it for you
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.