Senior Health Claims Assessor - Scottish Widows

We're currently looking to recruit experienced Claims Assessors for our Claims Team which forms part of the Lloyds Banking Group Insurance, Pension and Investment Chief
Operating Office.

We play a vital role in supporting delivery of the group purpose of Helping Britain Prosper by efficiently and effectively supporting customers through the claims process which is a key moment of truth in their lives.

A culture of trusting our colleagues to do the right thing and driving continuous improvement encourages our colleagues to bring their best self to work each day. Interactions with our customers must be of the highest quality ensuring clarity of information, empathy and compassion throughout the claim journey.

Why Lloyds Banking Group

With over five million customers, and having celebrated our 200th anniversary in 2015, Scottish Widows is one of the UK's most trusted Life, Pensions, and Investments providers.

We want to ensure this success continues and grows. In Insurance Customer Delivery, we contribute to this success by providing critical services to our customers and supporting them with their insurance needs, whilst ensuring the customer is at the heart of our business.

The Group is striving to be the best bank for customers and to help Britain prosper. We're all responsible for the long-term success of the company - through our individual roles, activities, and achievements. Here in Insurance Customer Delivery, we provide critical services to our customers, supporting them with their insurance needs, along with a focus on ensuring the customer is at the heart of our business.

You'll be passionate about putting people first to ensure we listen and care for people as individuals. You'll have a keen eye for detail and be able to competently assess critical information to arrive at the right outcome. You'll be responsible for operating within clearly defined quality measures and personal authority limits. As well as being able to demonstrate and display excellent communication skills along with the ability to manage the customer's expectations throughout the claims process.

This role includes telephony based customer contact and requires candidates who are proactive, can work to tight deadlines and possess excellent decision making skills.

You will have a passion for driving your career growth and commitment to working towards the expected standard, this means proactively seeking learning opportunities from our technical team and Senior Assessors.

Skills / Knowledge

• A minimum of 3 years' experience within a Health Claims environment covering a range of products


• Versatile and competent on a mixture of claim types (including critical illness, terminal illness and preferably income protection benefit) with full sign off or driven to work towards these at pace.


• Ability to manage own case portfolio and adherence to personal Claims Authority Limits whilst adhering to business timescales and needs.


• Ability to mentor less senior colleagues and leading their development and training.


• Meeting targets including accuracy, quality and volume to an agreed service level., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual bonus award, subject to Group performance


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 28 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


• Support with working from home


Ready for a career where you can have a positive impact as you learn, grow and thrive?