Senior Onboarding Training Analyst (12 months)

Join us as an Senior Onboarding Training Analyst

• We’ll look to you to develop and deliver excellent financial crime and onboarding training
• You’ll work closely with the Onboarding Management team and stakeholders across Mettle and NatWest Boxed to identify, assess, and deliver targeted and strategic learning to new and experienced Financial Crime Onboarding Analysts
• This is a chance to support the growth of an exciting onboarding operation at a scaling fintech
• You can expect exposure to stakeholders across different domains including risk, product, and operational readiness
• This role is available for a period of 12 months

What you'll do

As an Senior Onboarding Training Analyst,  you’ll lead training initiatives within Onboarding at Mettle, using your financial crime knowledge to analyse the team’s challenges and drive excellence within the function. You’ll work closely with the management team and Onboarding Lead to identify skill gaps and deliver high-impact training. You’ll also use data to support training and coaching for both new and experienced employees.

You’ll also be

• Engaging with colleagues and stakeholders, building relationships across the business
• Supporting Onboarding Managers with maintaining and developing best practices guides and with delivering standard operating procedure (SOP) changes
• Supporting project delivery and control enhancements as a financial crime and onboarding subject matter expert, leading on changes related to training

The skills you'll need

To succeed in this role, you’ll need direct experience in financial crime investigations specifically around customer onboarding and risk assessment. You’ll have experience training and coaching new and experienced analysts in a regulated setting, preferably at a financial institution. You’ll also demonstrate the ability to proactively identify risks, assess their impact, and deliver targeted and strategic training. Ideally, you’ll hold an anti-money laundering (AML) qualification such as a Diploma in AML or from the Association of Certified Anti Money Laundering Specialists (ACAMS).

You’ll also demonstrate:

• A passion for coaching, learning, and development
• A working knowledge of business banking and onboarding due diligence
• Excellent written communication skills and a flair for producing visually engaging content
• A passion for detecting and preventing financial crime