About SPT

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all.

SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow.

Over the next few years, we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.

About the Role 

The Senior Operations Officer is a member of the Subway Operations management team supporting the Head of Service Operations & Security (Subway) to manage the day-to-day activities of all areas of the Operations Department.  You will have a key role to play as a Senior Operations Officer with managing the service delivery functions including Line, Station Staff and Drivers, Control Room and Admin & Training functions.  You will provide flexible cover to meet operations demands.   You will assist in the development of policies, procedures, service plans and budgets within departmental corporate plans and financial budgets.  You will support agreed elements of the Subway Modernisation programme as it progresses, as agreed with the Head of Operations & Security (Subway).

About You

The successful candidate will have experience of working in a senior operational role with a focus on excellent customer service.  You will be able to demonstrate high levels of flexibility, with excellent communication and interpersonal skills and be able to work within a safety critical environment.   A Degree is desirable or relevant experience, an HND/C or equivalent management qualification is essential.

A highly motivated, professional, reliable and capable individual you will be able to work under pressure while assessing operational situations and taking appropriate action. You will use your communication skills to work with internal and external stakeholders to ensure our services are delivered in a professional manner and deliver positive change.

Further details of the role and key responsibilities are set out in the job description.

Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures.

Full time hours will be an average of 35 hours a week Monday to Friday. You will be required to undertake On Call on a 1 in 4 week basis.   You will be based in the Operations Suite, Govan Subway Station, Glasgow.

What we can offer..

• 33 Days Annual and Public Holiday Entitlement (41 days after 5 years’ service)
• Membership of the Local Government Pension Scheme - SPT contribute 6.5% of your annualised pay
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Salary Sacrifice Bus or Rail Season Ticket Scheme - subsidised at a maximum of £645 towards the cost
• Cycle to Work Scheme, Childcare Vouchers, Employee Assistance Programme, Long Service Awards, Credit Union

How to Apply

To apply, please select the ‘apply now’ button to complete an online application form.

Closing date for applications will be Wednesday 9 April 2025 at midnight.

SPT is an Equal Opportunities company welcoming applications from a diverse background.   If you’ve got the right skills for the job we want to hear from you.   SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms.   This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers.   This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process.  By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

For applicants with special requirements, or if you have any questions please email recruitment@spt.co.uk  quoting the above reference.