Senior Pension Administrator

In this role, you will take responsibility for the allocation and management of work on the team covering member, client and scheme processes. You will be taking a lead on process improvements for clients and processes, to be actively involved in working parties, review and update of SSC process documents (PRM's, Checklists and SOPs) as well as developing/delivering training to the wider SSC team. This is a hybrid position where you will work from any Aptia office, as well as from your home address. Here's what you'll be doing:

• To lead the scheme events work for allocated clients.
• Support the increased quality of service delivered by continuous and controlled improvement of processes.
• Provide coaching, direction, and guidance to junior team members, to create a high performing service delivery team.
• Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the SSC Team Manager.
• To lead on quality service control, maintaining standards, adherence to and implementation of best practice across all SSC processes.
  
  Ability to check pensions calculations to a high standard of accuracy.
• Full understanding of member calculation processes. Advanced technical expert for the team(s) on scheme knowledge, scheme types and governing legislation issues.
• In depth knowledge of UK pensions legislation.
• Ability to communicate with impact to clients, Trustees and members.
• Analytical Problem solving skills.
  
  Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.
In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role., Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.