Sat within our growing team, the Senior Product Manager will develop our flagship Field Engineering products that drive first class customer experiences and fulfilment options to improve customers' home efficiency (e.g. Smart Meter Installation and upgrade, maintenance visits, EV Charger installs). You will have the opportunity to transform digital & real world experiences, underlying platforms and define the future of Fulfillment at OVO. Working with a talented cross functional team, you will build data-driven and hypothesis-led customer experiences that drive real value and deliver against our business strategy. You'll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You'll work closely with the operational managers and other Senior Product Managers across OVO. Your key outcomes will be:

• To focus on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online.
• To proactively manage stakeholders to deliver the best outcomes for the business.
• Use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.
• Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them.
• You will establish clear priorities and find ways of articulating them with your own team and the wider business.
• Carefully select and evolve the initiatives that go on to create successful outcomes for our customers.
• Collaborate with teams to ensure we have the very best products and journeys for our customers
• Create an engaging in-home visit experience, managing and developing relationships with existing and new partners in the Fulfillment space.
• Work with our Data & tech colleagues to create intelligent data led products
  
  You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes.
• Experienced across software development and Agile practices
• You are able to design great customer experiences, maximising the potential of an Engineer visit before, during and after the appointment.
• Experienced using optimisation tools, journey analysis tools etc.
• You are data driven in measuring the impact of what you build and have a track record of improving your customer's experience.
• You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need.
• You'll bring our product, tech and data teams together, influencing and managing our technical delivery roadmap so we can meet our strategic goals.
• Excellent communications skills with the ability to engage audiences at senior exec and C suite level and effective networking skills, as well as Energy Experts out in the field
• Proven project management skills with the ability to see the bigger picture and deliver at pace.
• Experience and skills in data reporting, having worked within Big Query and Tableau would be an advantage.
• Have a keen interest and knowledge in helping customers on their 'path to zero', in particular home decarbonisation measures
  
  Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.
You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: We've made good progress on the UK's path to net zero. But we can do better. Research shows that 100% renewable energy tariffs aren't actually making the grid greener. We have to go further. We need to save energy, use power at smarter times of the day and look at other ways to help our customers reduce their carbon footprint. That's where our Zero Carbon Living (ZCL) business comes in. To become the UK's decarbonisation partner, ZCL will be the key driver in everything we do over and above our energy offer. We're forming, incubating and growing new ideas that will change the way our customers consume energy. We'll look at everything on their decarbonisation journey - from home and heating, to transport, solar and battery. We'll work like a start up - using our entrepreneurial, OVO Way spirit to drive us forward. And we'll be flexible about how we do it - trying new things, growing the ones that work and learning new, green skills as we go.

We'll pay you between £55,660 and £73,480, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.