Senior Product Manager - Growth

We're looking for a Senior Product Manager to join our Growth domain. The Growth domain's specific focus is on shaping, designing, defining and delivering digital experiences to attract new customers to OVO and make them want to stay.

Working as a Senior Product Manager in Growth, you'll be integral to our acquisition strategy, always looking at ways in which to successfully promote our range of energy and non-energy products to prospective customers.

You'll collaborate closely with the Commercial team to align, design, and enhance our digital experiences. In this role, you'll not only build a deep understanding of the business needs but also focus on creating seamless and engaging experiences for their customers. You'll consistently seek opportunities to drive higher new customer conversions and increase overall customer lifetime value, all while ensuring an exceptional user experience that supports and sustains a positive NPS score. Your customer-centric approach will be key to delivering value for both our partners and their end-users.

You'll work with a talented team of engineers, researchers, designers and analysts, building data-driven and hypothesis-led customer experiences, which deliver against our business strategy.

You'll experiment your way to fulfilling customer needs and providing value, and you'll often be found analysing data, story-mapping, requirement gathering, needs-assessing, optimising, stakeholder-managing and test-and-learning. You'll work closely with the Head of Product and other Product Managers across our domains too.

Your key outcomes will be:

• Continuity of service - ensuring our latest products or subscriptions are always available to buy or renew online and are compliant.


• An aligned and agreed product vision, strategy and roadmap that maximises value and also supports the wider Growth and acquisition strategy for OVO.


• A positive customer experience (for both the end user and any third parties), using research, other insights and or test/learn to build effortless digital journeys or processes to support


• Strong relationships and collaboration across Growth domain and Commercial to achieve specific goals, enhanced by a strong structure and leadership approach.
  
  Are an experienced product manager with a proven track record of delivering outstanding commercial and customer outcomes


• Have experience with data driven frontend and backend software development and can work easily with optimisation tools, journey analysis tools


• Use data, data optimisation software and other insights to draw out customer needs and make recommendations


• Can work easily and confidently present information to a variety of key stakeholders (various levels), working with them to deliver what's right


• Have a good understanding of agile methods and cross-functional working and development at different stages of the product life cycle


• Are happy to get stuck into the detail but can also help build the bigger picture


• Love collaborating with others and have strong leadership skills to bring others together to solve common problems


• Are well organised and structured, but also pragmatic in what's needed depending on the size of the initiative


• Can take a number of conflicting initiatives and easily prioritise and plan these based on their value and impact


• Are proactive, and take responsibility for driving performance and seeking out the data to measure impacts


• Love working in a fast-paced, changing environment


• Experience in energy sector is beneficial, but not essential
  
  At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.


All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

OVO Product encompasses everything from customer facing experiences to agent tooling; supporting our customers and helping them on their journey to decarbonisation by bringing them the right products, at the right time, at the right price.

We'll pay you between £56k and £80k, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.