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Senior Product Optimisation Specialist,UK

Trip

Senior Product Optimisation Specialist,UK

£55000

Trip, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 3 days ago, 25 Jun | Get your application in today.

Closing date: Closing date not specified

job Ref: d6c4e6cdb65444db908c321d7c59acde

Full Job Description

  • Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.

  • Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.

  • Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.

  • Provide support on design and creation of reports of various types;

  • Propose better solutions on each teams effective analysis and reports.

  • Give leads on automation project in order to lessen workload of reports and data consolidation.

  • Develop new tools when necessary., Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?

  • Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions

  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

  • We encourage flexible work arrangement

  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

    Full-Time Bachelor degree or above

  • Good written and spoken English, fluent communication in English. Ability of Chinese language is preferred.

  • Experience with dashboard / visualization software

  • Experience on major capital projects for either an owner or contractor ideally in a project management or project control role

  • Modeling capability using Excel; experience managing large datasets with databases; Proficient SQL skill is must.

  • Experience in service delivery, project management and change management

  • Ability to operate well within an international team environment

  • Must be curious, proactive, practical and solution-oriented with Get it done! attitude

  • Must be data savvy and love crunching numbers : love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers

  • Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience

  • Attentive to detail and committed to data integrity


    • Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.

    About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.

    Across its platforms,

    We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

    We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.