Senior User Researcher

We are looking for a Senior User Researcher to join our talented and growing team to work on some of the most complex but rewarding challenges in health and social care. Do you know how to involve people and staff in the design of tools, technologies and services that support them? Do you enjoy uncovering user behaviours, needs and motivations to help teams design products and systems that reflect a deep understanding of their users' needs and goals? Do you have a track record in generating valuable evidence to improve existing digital products as well as design new ones? Can you communicate the user perspective to stakeholders and development teams so they can apply it to their work? Working within the User-Centred Design team within NES Technology Service you will have the opportunity to provide actionable insights that represent the voice of our users to directly inform the development and delivery of user-centred digital services for the general public and health and care professionals.

• Proven experience as a user researcher
• A clear understanding of user research techniques in a digital context for new and existing products
• Ability to confidently lead and facilitate workshops, interviews, usability studies, surveys and contextual enquiries
• Understanding of user recruitment and how to optimise the impact of remote research
• Experienced in collaborating with multi-disciplinary teams, communicating research in a clear, meaningful and actionable manner
• Ability to collaboratively plan and conduct user research with a diverse range of stakeholders and users
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.
  
  NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government's technology strategies. Scottish Government's Digital Health & Care Directorate have initiated a "Digital Front Door" programme (DFD) and have commissioned NHS Education for Scotland to lead and deliver it.

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
• Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more
Diversity and Inclusion Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience - regardless of the outcome.