Service Account Manager - Fixed Term Contract

As an Account Manager at Nordex, you will have responsibility for the overall management of customer relationships, including the generation of after sales business, utilising a proactive approach to sales opportunities on existing and lost accounts, ensuring awareness of contractual conditions and supporting the service business with commercial customer requests and issues,

• Key customer contact for commercial/contractual issues for a defined customer portfolio.


• Building, developing and maintaining long-term client relationship ensuring customer satisfaction.


• Managing client complaints and contractual disputes, including warranty or defect claims


• Collaborating with cross functional teams to analyse customer requirements and generate service quotations


• Responsibility for After Sales strategy, target and growth - Maintaining a pipeline by customer by quarter


• Responsibility for After Sales order intake, revenues and EBIT of the service area


• Supporting main component planner on main component demands from non-contractual customers.


• End to end management of service agreement renewals for existing wind farms (including tendering, negotiation of T&C, cost analysis and pricing, and managing internal gate process).


• Building strategy to reactivate lost accounts.


• Responsibility for collecting any overdue service payments.


• Processing of billable service works in a complete and timely manner.


• Supporting Local Operations Manager & Area Service Manager with operational customer complaints.


• Management of new contract reviews for newly signed maintenance and service agreements
  
  The ideal candidate will have relevant experience in a technical sales or account management function, ideally within the wind or renewables sector although we will consider candidates from similar industries. You will also be educated to degree level or equivalent


You will have experience of working in a similar role with experience of dealing with sales or service contracts and working to challenging sales targets. You will also be confident in dealing with internal and external customers and if you have experience of formal sales tenders, that would be an advantage.

It is essential to this role that the postholder is proficient in MS Office Suite including SharePoint and ideally would you have experience of using SAP or a similar tool

It is also essential that the successful candidate has an understanding and awareness of engineering principles and an understanding of basic UK and Irish legal framework & commercial / contractual law.

Other attributes required for this role include:

• Excellent relationship management skills


• Strong negotiation skills


• Planning and Organisation skills


• Excellent presentation skills


• Resilience and Conflict management skills


• A customer focused approach


There will also be a need to travel to other offices and customer sites on an ad hoc basis which will require nights away from home.

Here at Nordex we interact with a variety of people and cultures. Our values of Integrity, Respect, Colleagueship, and Ownership are the unifying force for all departments and regions around the world, these are the standards we walk by.

Our mission is to offer cutting edge, reliable products, and services, generating value for our customers and stakeholders …. All whilst protecting the environment.

Join the #TEAMNORDEX and shape the future of energy with us.

Time Off 33 days including bank holidays. After two years continual service you will be entitled to an additional day's holiday per annum (Maximum 5 days). Plus an extra day off for your birthday

Health & Wellbeing Employee Assistance Programme (offering therapy sessions), Bike2Work Scheme, Paid Eye tests & contribution towards Glasses, Company Sick pay scheme. Private Healthcare available via salary sacrifice

Volunteering 2 paid working days per calendar year to carry out volunteering activities in your local community.

Family friendly Enhanced Maternity, Paternity and Adoption Leave. Compassionate Leave, and Life Insurance.

Memberships Nordex will reimburse the cost of one annual professional subscription fee to one professional institution relevant to your work.

Celebrate Long Service Awards at 5, 10, 15 + years Service

Flexible flexible working hours and hybrid working arrangements available.